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Description

Using a website developed by a scout leader to simulate what would happen on a real 999 call.
Can use recordings online, or leader's phones

Resources

Internet Access
2 mobile phones
Printed script(s)

Instructions

The website can be used, or a leaders phone can be used to pretend to be the call handler and use the script to make it more life like.
Website: https://matt1476.wixsite.com/999sim
Or using 2 phones:
*DO NOT CALL 999 UNLESS AN ACTUAL EMERGENCY*
Use one phone for the caller and another for the emergency service call handler

1) Get the Scout to call the other phone using it's number, place on loud speaker for safeguarding.
2) The leader is to answer the phone as the call handler "Emergency Services operator, which service do you require?"
3) The Scout is to request the appropriate service (Fire & Rescue/Police/Ambulance/Coastguard)
4) The leader 'forwards' the call onto the appropriate call handler after saying "I'll connect you now" (this works best if there is another leader to voice to be the script compared to the operator)
5) Use the appropriate script attached below, scenarios are provided at the end.


This recording (suitable for scouts up) of a real fire brigade call brings it all to life and shows the importance of staying calm on the phone and knowing what to do in an emergency: https://www.youtube.com/watch?v=llMt5QzVmrw

Tags

• 999
• 999 emergency
• emergency aid
• Fire Safety

Badge Links

• Emergency Aid - 999
• Emergency Aid - 999
• Emergency Aid - 999
• Emergency Aid - 999
• Emergency Aid - 999
• Fire Safety - 999